From your first enquiry to a clear handover.
We agree the work before we start, keep you involved as it progresses and explain how to manage it after handover. The same approach applies to development, social media and automation.
Start with the business need
We discuss the people who will use the work, the problem it should solve and the tools you already have. We also consider devices, internet access, account access and any data that must be moved.
The written scope records what is included, how it will be reviewed and what you need to provide. We agree the price and delivery plan before work starts.
Choose tools that fit the work
A simple business website and an app with user accounts need different tools. We explain the options, including hosting, subscriptions and ongoing maintenance, so you can make an informed choice.
For social media and content work, we agree the channels, formats, tone and approval process. We do not add services or tools without a clear reason.
Test before releasing
We review the work against the agreed scope. Software is tested on the relevant devices and workflows. Content is checked for clarity, accuracy and approved links before publication.
Automations include checks, records of what happened and a way to pause them. Actions that need judgement can wait for human approval. We agree these controls before the workflow goes live.
Hand over clearly
Your business keeps control of its accounts. We provide the source code, content files and operating instructions included in the scope, and explain how to update or maintain the work.
We agree any ongoing support separately. The handover records who manages accounts, subscriptions, updates and enquiries after the project ends.
What you can expect.
- A written scope with clear deliverables and responsibilities
- Agreed review points and a process for changes
- Account access limited to what the work requires
- Checks suited to the software, content or workflow
- Testing for the devices and users in your scope
- Written handover and separately agreed support
We develop our own software and use automated publishing and business workflows. Maintaining that work has taught us to plan for errors, updates and the people who will use a system every day.
We bring that practical approach to client work. We explain the trade-offs and choose tools for the project rather than expecting every customer to use the same setup.
Discuss your next project.
Share your goal, current setup and any questions you want us to help answer.